Otter.ai vs Fireflies.ai

Fireflies.ai is the better choice for teams that want notes flowing into their CRM and project tools; Otter.ai is better for live transcription and in-person conversations.

Otter.ai and Fireflies.ai solve the same basic problem: nobody wants to take notes during meetings. Both send a bot to join your Zoom, Google Meet, or Teams calls, record the conversation, and produce a transcript and summary with action items. Both let you ask questions about past meetings in plain language. At a glance they look nearly identical, but they are built for slightly different people.

Otter's strength is live transcription. You can watch the transcript appear in real time during a call, highlight key moments as they happen, and use the mobile app to record in-person meetings, lectures, and interviews without any video call at all. That makes it a natural fit for students, journalists, and anyone who records conversations outside of video meetings. Fireflies focuses on what happens after the meeting. Its integrations with Salesforce, HubSpot, Slack, Asana, Notion, and many others push notes and tasks automatically into the tools your team already uses, and its conversation analytics help sales and support managers coach their teams.

Pricing slightly favors Fireflies, whose Pro plan starts at $10 per seat per month billed annually, compared with $16.99 per month for Otter Pro billed monthly. Transcription accuracy is similar in clear audio, with both struggling in the same situations: crosstalk, heavy accents, and poor microphones. We give the win to Fireflies.ai for teams, because the time saved by automatic CRM and task updates adds up quickly. If you mainly need live captions or record a lot of in-person conversations, Otter.ai is the better fit.